jilebdt Privacy
Policy

When you register for an account, use the jilebdt platform, or interact with our customer support team, we collect a range of personal and non-personal information. The categories of data we collect and the circumstances in which we collect them are detailed below.

1.1 Information You Provide Directly

When you create a jilebdt account via the jilebdt Login page, we collect the personal information you submit during the registration process. This includes:

• Identity Information: Full legal name, date of birth, and gender (where provided).
• Contact Information: Email address, mobile phone number, and residential address (city, district, and division within Bangladesh).
• Account Credentials: Username and hashed password. We never store your password in plain text.
• KYC Verification Documents: Copies of government-issued identity documents (National ID card, passport, or driver's licence) submitted during the Know Your Customer verification process.
• Financial Information: bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals. We do not store full card numbers or banking credentials.
• Communications: Records of your correspondence with jilebdt customer support, including support tickets, live chat transcripts, and email exchanges.

1.2 Information Collected Automatically

When you access and use the jilebdt platform, certain data is collected automatically by our systems. This technical data helps us maintain platform security, detect fraud, and improve the user experience:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, and screen resolution.
• Network Information: IP address, internet service provider, and approximate geographic location (derived from IP — not GPS tracking).
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths within the platform.
• Transaction Data: Details of all deposits, withdrawals, wagers, bonuses claimed, and game outcomes associated with your account.
• Log Data: Server logs recording access times, error reports, and platform interaction events for security and diagnostic purposes.

jilebdt uses your personal data for clearly defined purposes, each of which is grounded in a lawful basis for processing. We do not use your data in ways that are incompatible with the purposes for which it was collected. The table below summarises how we use your data and the legal basis that justifies each use.

Where jilebdt relies on your consent as the legal basis for processing (for example, to send you promotional emails about new games, seasonal offers such as Eid or BPL promotions, or bonus notifications), you have the right to withdraw that consent at any time by contacting [email protected] or updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

jilebdt does not sell, rent, or trade your personal data to third parties. We may, however, share your data with carefully selected third parties where it is necessary to operate the platform, comply with legal obligations, or protect the interests of jilebdt and its players. All third parties with whom we share data are contractually required to handle that data securely and in accordance with applicable privacy standards.

3.1 Service Providers

We work with a number of trusted service providers who process data on our behalf in order to support the operation of the jilebdt platform. These include:

• Payment Processing Partners: bKash, Nagad, Rocket, and Upay process transaction data necessary to complete your deposits and withdrawals. These providers operate under their own privacy policies and are subject to Bangladesh financial regulation.
• Game Technology Providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised usage data for game performance analytics. No personally identifiable information is shared with game providers.
• Identity Verification Services: Third-party KYC verification providers may process your identity documents during the account verification process. These providers are bound by strict data processing agreements.
• Cloud Infrastructure and Hosting: jilebdt uses secure cloud infrastructure providers to host platform data. These providers are contractually prohibited from accessing customer data for their own purposes.
• Fraud Prevention and Security: We use third-party fraud detection tools that analyse behavioural and technical data to identify suspicious activity on the platform.

3.2 Legal and Regulatory Disclosure

jilebdt may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where required to do so by applicable law, or where jilebdt reasonably believes that such disclosure is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of jilebdt; (c) prevent or investigate possible wrongdoing in connection with the platform; or (d) protect the personal safety of platform users or the general public.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of jilebdt's assets, your personal data may be transferred as part of that transaction. You will be notified via your registered email address prior to any such transfer, and the Privacy Policy of the acquiring entity will govern the continued use of your data from that point forward.

jilebdt uses cookies and similar tracking technologies (such as web beacons and local storage) on our platform. Cookies are small text files placed on your device when you visit a website. They serve a variety of purposes, from keeping you logged in to your account to helping us understand how players navigate the platform.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types of cookies, or delete cookies that have already been set. Please note that disabling essential cookies will impair the functionality of the jilebdt platform and may prevent you from accessing your account.

To manage cookies in your browser, consult the help documentation for your specific browser. Common browsers used by jilebdt players in Bangladesh include Google Chrome (mobile and desktop), Mozilla Firefox, Samsung Internet, and Opera Mini. Each provides cookie management options within the Privacy or Settings menu.

jilebdt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following retention periods apply to different categories of data held by jilebdt:

• Account and Identity Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure to comply with anti-money laundering (AML) and financial record-keeping obligations.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with financial regulations applicable in Bangladesh.
• KYC Verification Documents: Identity documents submitted during the KYC process are retained for five (5) years following account closure or the last transaction, whichever is later.
• Customer Support Records: Support tickets, chat transcripts, and email correspondence are retained for two (2) years from the date of the interaction.
• Marketing Preferences: Records of your opt-in consent and communication preferences are retained for as long as you are a registered player and for one (1) year following account closure.
• Technical Log Data: Server logs and security event data are retained for a maximum of twelve (12) months, after which they are automatically purged or anonymised.

When data reaches the end of its retention period, it is securely deleted from jilebdt systems or, where deletion is not technically feasible within a reasonable timeframe, it is anonymised in a manner that makes it permanently impossible to associate with an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

jilebdt takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no system can guarantee absolute security, our layered security approach is designed to minimise risk at every level.

• SSL/TLS Encryption: All data transmitted between your device and jilebdt servers is encrypted using Transport Layer Security (TLS) protocols. Look for the padlock icon in your browser address bar when accessing jilebdt.net.
• Password Hashing: Your account password is never stored in plain text. jilebdt uses industry-standard cryptographic hashing algorithms to store password data securely.
• Two-Factor Authentication (2FA): jilebdt supports 2FA for registered accounts, providing an additional layer of protection against unauthorised access even if login credentials are compromised.
• Fraud Detection Systems: Real-time automated systems monitor account activity for unusual patterns indicative of unauthorised access, account takeover attempts, or fraudulent transactions.
• Access Controls: Internal access to player data is restricted using role-based access controls. Only authorised jilebdt personnel with a legitimate operational need are permitted to access personal data.
• Regular Security Audits: jilebdt conducts periodic security reviews of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no method of data transmission or storage is entirely secure. If you have reason to believe that your jilebdt account has been compromised, or if you become aware of any unauthorised use of your credentials, please contact us immediately at [email protected] so that we can take prompt protective action.

As a registered player on the jilebdt platform, you hold a number of rights with respect to your personal data. jilebdt is committed to honouring these rights and will respond to all valid requests within a reasonable timeframe, generally within 30 days of receipt. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You have the right to request a copy of the personal data jilebdt holds about you, along with information about how it is being used. We will provide this in a clear, readable format free of charge.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as your contact number) directly within your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that jilebdt delete your personal data. This right is subject to jilebdt's legal obligations — for example, we are required to retain financial transaction records for a minimum period and cannot delete them on request during that retention period.
• Right to Restrict Processing: You have the right to request that jilebdt restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where jilebdt relies on legitimate interests as the legal basis, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

jilebdt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the effective date at the top of this page and, where appropriate, notify registered players by email to their registered jilebdt account address.

We encourage you to review this Privacy Policy periodically to stay informed about how jilebdt is protecting your personal data. Your continued use of the jilebdt platform following any update to this policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which jilebdt processes your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and will respond promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Enquiry" for general questions, "Privacy Rights Request" for formal rights requests
• Response Time: Within 2 business days for general enquiries; within 30 days for formal rights requests (Bangladesh Standard Time, UTC+6)

This Privacy Policy is governed by and construed in accordance with applicable law. jilebdt is committed to resolving any privacy complaints fairly and efficiently. If you are not satisfied with our response to a privacy complaint, you may be entitled to escalate the matter to the relevant data protection or consumer protection authority in your jurisdiction.